Our Return Policy

Updated - May 11, 2020


You have 14 calendar days to return an item for store credit that can be used on our online store. Please note that store credit cannot be used in our physical store locations. Store credit cannot be redeemed for cash or be refunded in any matter.

Return Eligibility

  • Item must be in the original packaging and must be unused or has no more than a quarter of the volume missing.
  • You must have a proof of purchase (email confirmation, packing slip, etc)

Final Sales

All hair accessories, hair brushes, hair combs, hair tools, and hair appliances are final sale. 

Hair Tools & Hair Appliances

All electrical hair tools and hair appliances may only be exchanged for the same item or returned for store credit due to a manufacturing defect. Please note to be eligible for returns, the item must be in its original packaging with all included materials (accessories, manuals, etc). At the time of contact, please indicate whether you would prefer a store credit or a direct exchange.

Online Returns Process


Please contact our customer service by emailing support@pizazz.ca and include the following information.

  • Item Name/Model
  • Photo of item/issue
  • Reason for Return

Upon validating your request, we will send you an email with direct instructions on how to complete your return.

After We Have Received Your Item

Once we receive your item and validate the return, you will receive an email from us within 3 business days with your store credit details. Please keep this email in a safe place along with your store credit details. Please note that shipping costs are nonrefundable and will not be issued as part of your store credit.

Online Returns Process

Please note that you will be responsible for the shipping costs of returning your item. These costs are nonrefundable.

Returning to a Pizazz Hair Design Location

We currently do not accept returns for online orders at our physical locations, however, we hope to introduce this functionality soon to give you a choice in your returns!